Endora Health – Website Terms & Conditions

Effective Date: 01 November 2025

Last Updated: 01 November 2025

Operator: Endora Health is a trading name of ANU Capital Limited, Company No. 16818531, registered at “ANU Capital Limited 60 Bridge Street, Kington, HR5 3DJ, United Kingdom”

Contact Email: admin@endorahealth.co.uk

By accessing, browsing, or using the Endora Health website (this website, www.endorahealth.co.uk, or any of its pages), submitting any form, or interacting with services provided by Endora Health, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use the website or submit any information.

1. Definitions

  • Website: The Endora Health website (www.endorahealth.co.uk), including all pages, forms, content, and links.

  • User: Any individual accessing the website, browsing content, or submitting forms, including consultation requests and onboarding requests.

  • Service: Any company, organisation, or individual listed on the Endora Health website, or submitting information for listing purposes, including those that:

    • Directly provide medical treatments or procedures (Direct Service); or
    • Facilitate the fulfilment of treatments or procedures, e.g., assisting with administration, bookings, or subcontracting, without providing medical treatments or procedures themselves (Facilitator Service).

    For the avoidance of doubt: Both types of Services are collectively referred to as “Private Healthcare Services” throughout the website, due to the nature of their work in serving people seeking/exploring private healthcare treatments and procedures.

  • Treatment / Procedure: Any medical, minor medical, or aesthetic intervention, including but not limited to:

    • Surgical procedures
    • Cosmetic procedures
    • Injectable treatments (e.g., Botox, dermal fillers, weight loss injections)
    • Prescribed or over-the-counter medications for therapeutic or aesthetic purposes (e.g., weight loss tablets, hormone therapies)
    • Any health-related intervention offered by a Service to Users seeking private healthcare

  • Personal Data: Any information that can identify an individual, including name, contact details, health information, or business information.

2. Role of Endora Health

2.1 Information and Lead Generation Platform:

Endora Health provides a platform to allow Users to find Services, submit booking requests, or request listings. Endora Health also publishes articles and other informational content about Treatments, Procedures, and other topics.

Endora Health is not a medical provider and does not provide medical advice, diagnosis, or treatment. All content, including articles and pages, is for informational purposes only and should not be relied upon as a substitute for professional medical advice.

Endora Health does not guarantee the availability, quality, or outcome of any Service. Users must independently verify all information with the relevant Service before making any decisions.

2.2 Service Listings:

Listings may display information about Services, including data submitted directly by the Service, regulatory ratings, reviews, or other publicly available content. All content is for informational purposes only and does not constitute an endorsement, recommendation, or guarantee of any Service, Treatment, or outcome. Users should independently verify all information.

Information submitted by Services may be stored, processed, and published by Endora Health on the website in accordance with these Terms and the Privacy Policy (www.endorahealth.co.uk/privacy-policy).

2.3 Content Accuracy:

Endora Health makes reasonable efforts to ensure the information provided is accurate, but cannot guarantee correctness, completeness, or timeliness. Users must independently verify all information before relying on it.

2.4 Bookings:

Endora Health may facilitate the passing of User information to Services to arrange consultations or bookings. Endora Health is not responsible for whether bookings occur, the conduct of the Service, or any outcomes resulting from Services booked.

2.5 Featured Listings / Paid Listings:

Endora Health may offer Featured Listings, Paid Listings, or other promotional placements (“Enhanced Listings”) to Services in exchange for a fee. These Enhanced Listings may provide increased visibility, preferential placement, or additional promotional benefits on the Endora Health platform.

All Enhanced Listings are subject to separate written or electronic agreements between Endora Health and the participating Service. Such arrangements do not alter or override these Terms.

The purchase or publication of an Enhanced Listing does not constitute an endorsement, guarantee, or recommendation by Endora Health, and Endora Health makes no representation regarding the volume of traffic, leads, or enquiries that any listing may generate.

Endora Health reserves the right, at its sole discretion, to edit, suspend, or remove any listing — paid or unpaid — that breaches these Terms, applicable law, or Endora Health’s content and advertising standards.

2.6 Advertising

Endora Health may display advertising or sponsored content from both medical and non-medical businesses (“Advertisers”). All advertising opportunities, placements, and related services will be governed by separate written or electronic agreements between Endora Health and the Advertiser.

The appearance of an advertisement, sponsored article, or promotional listing on the Endora Health website does not constitute an endorsement, partnership, or recommendation by Endora Health. Advertisers are solely responsible for the accuracy, legality, and compliance of their promotional materials and claims.

Endora Health reserves the right to refuse, remove, or modify any advertisement or sponsored content at its discretion and without notice, particularly where such content is misleading, unlawful, or inconsistent with Endora Health’s standards or obligations under applicable law.

3. User Obligations

3.1 Accurate Information:

Users must provide true, complete, and accurate information when submitting any form, enquiry, or request through the website. Endora Health reserves the right to reject or remove submissions that appear incomplete, false, or misleading.

3.2 Compliance:

Users must comply with all applicable laws and regulations when using the website, including data protection, advertising, and healthcare-related rules.

3.3 Age Requirement:

Users must be 18 years or older to use this website, submit forms, or request Services. By submitting any form, Users confirm that they are at least 18 years old and legally capable of entering into these Terms.

3.4 Acknowledgement of Risk:

Users understand and accept that:

  • Endora Health is not liable for the acts, omissions, advice, or treatments of any Service;
  • Endora Health does not provide medical, minor medical, or aesthetic advice, diagnosis, or treatment;
  • Endora Health does not endorse, guarantee, or verify the qualifications, insurance, or suitability of any Service;
  • Outcomes, results, and information accuracy cannot be guaranteed;
  • Endora Health is not responsible for any loss, damage, injury, or expense (direct or indirect) arising from use of the website, reliance on Service information, or any engagement with a Service.

3.5 Booking Consent

By submitting a booking form on this website for appointments with Service(s), Users expressly consent to Endora Health collecting, storing, and processing their personal and health information for the following purposes:

  1. Arranging Consultations and Treatments:
    • To pass submitted information to the selected Service(s) in order to arrange consultations, quotations, or Treatments.
    • To request and receive information from the Service(s) regarding appointments, Treatment details, pricing, and whether the User proceeds with the Treatment.
  2. Multi-Quote Requests:
    • If a User opts for multiple quotes, Endora Health may share the submitted information with multiple Services to obtain quotations and provide options to the User.
  3. Communication:
    • To contact Users regarding their submissions or follow-up.
  4. Administrative, Record-Keeping, and Analytics Purposes:
    • To maintain accurate records of interactions, bookings, and communications with Users for operational, legal, regulatory, and analytics purposes.
    • To analyse engagement with Services and treatments for service improvement or follow-up initiatives.

Information Collected:

  • All information submitted on the booking form.
  • Name, address, date of birth, mobile number, email address, chosen procedure, selected Service(s), and optional multi-quote preferences.
  • Treatment details, pricing, and whether the User proceeds with the Treatment.
  • Health-related information necessary to facilitate consultation and treatment arrangements.

Lawful Basis for Processing:

  • Consent: Users provide explicit consent by submitting the form, including consent to process health information, for the purposes outlined above.

User Confirmation:

By submitting a booking form, Users confirm that:

  • All information provided is true, accurate, and submitted voluntarily;
  • They are submitting the information for themselves or with proper consent from the individual concerned;
  • They understand how their information will be collected, stored, shared, and used by Endora Health and the selected Service(s);
  • They understand that Services may provide relevant information back to Endora Health, including appointment outcomes, Treatment details, pricing, and whether the User proceeds with the Treatment;
  • They are aged 18 or over.

3.6 Independent Verification:

Users are responsible for independently verifying the credentials, qualifications, and suitability of any Service before proceeding with any Treatment or booking.

4. Service Obligations

4.1 Accurate Submissions:

Services must provide true, complete, and lawful information when submitting onboarding forms or any other material for publication on the Endora Health platform.

4.2 Consent for Publication:

By submitting information, Services grant Endora Health a non-exclusive, worldwide, royalty-free, perpetual licence to use, reproduce, edit, and display such information (including logos, text, and images) for listing, marketing, and promotional purposes related to the Endora Health platform.

4.3 Verification Requirement:

Endora Health will contact the email address provided by the Service to confirm their consent and the accuracy of the submitted information. The email address domain must match the submitted Service’s website domain. Listings will only be published once Endora Health has received confirmation. This email confirmation is the sole verification conducted by Endora Health, and Endora Health makes no representation or guarantee regarding the authority of the individual confirming the information. Endora Health may request additional clarification or documentation if necessary.

4.4 Responsibility for Treatments / Procedures:

Services are solely responsible for all consultations, appointments, communication, Treatments or Procedures they provide or facilitate the fulfilment of. Endora Health does not supervise, regulate, or control the activities, qualifications, or outcomes of any Service and accepts no responsibility for the conduct, quality, or legality of any Treatment.

4.5 Compliance:

Services must maintain all necessary professional registrations, licences, insurance, and compliance with healthcare, advertising, and data protection laws (including the UK GDPR and ASA/CAP Codes) at all times.

4.6 Consent to Contact:

Services consent to Endora Health contacting them by phone, email, or other reasonable means for verification, clarification, service updates, compliance checks, or promotional opportunities.

4.7 Duty to Update Information:

Services must promptly notify Endora Health in writing of any material change to their published information, which may include pricing information, location, regulatory rating, or the scope of Treatments provided. Endora Health will update or remove such information as soon as reasonably practicable after receiving notice.

4.8 Data Handling by Services:

Services agree to handle any User information shared by Endora Health in strict accordance with applicable data protection law, including the UK GDPR, and confirm that:

  • The information will be used only to respond to legitimate enquiries, arrange consultations, or otherwise fulfil requests submitted via the Endora Health platform;
  • Services will share relevant information back with Endora Health, including appointment details, Treatment details, pricing, and whether the User proceeds with the Treatment, to enable Endora Health to provide follow-up, analytics, or related services;
  • Services will not use or store User information for any unauthorised marketing, resale, or purposes unrelated to the services requested by the User;
  • Services will retain User information only for as long as necessary to fulfil the purposes described above, after which it must be securely deleted or anonymised.
  • Services will implement appropriate security measures to protect User information from unauthorised access, disclosure, alteration, or loss.

4.9 Intellectual Property:

Services confirm that any content submitted (including text, images, videos, or branding) is either their own or properly licensed for use by Endora Health. Services shall indemnify Endora Health against any claim arising from unauthorised or infringing materials.

5. Medical and Informational Disclaimer

5.1 No Medical Advice:

Endora Health does not provide medical, minor medical, or aesthetic advice, diagnosis, prescription, or treatment of any kind. All information and materials on the website — including articles, videos, listings, reviews, or communications — are for general informational purposes only.

5.2 Professional Consultation Required:

Users must always seek the advice of a qualified healthcare professional before making decisions regarding any Treatment, medication (including weight loss injections, tablets, or other regulated products), or procedure.

5.3 Content Origin and Accuracy:

Information published on the website may be:

  • Provided directly by Services;
  • Compiled from publicly available sources (e.g., CQC, GDC, or GMC records); or
  • Created independently by Endora Health for informational and editorial purposes.

While Endora Health makes reasonable efforts to ensure accuracy, it does not guarantee that information is complete, current, or error-free. Services are solely responsible for ensuring their submitted information remains accurate and up to date.

5.4 No Endorsement or Guarantee:

Publication, listing, Enhanced Listings, or mention of any Service, Treatment, brand, or product does not constitute an endorsement, recommendation, or guarantee by Endora Health. Inclusion on the website is not verification of professional registration, insurance, or regulatory compliance.

5.5 No Responsibility for Outcomes:

Endora Health is not liable for any injury, loss, damage, dissatisfaction, or adverse outcome arising from:

  • Reliance on any information, listing, or content published on the website;
  • Any Treatment, consultation, or service received from a Service;
  • Any communication, booking, or transaction between Users and Services.
  • Any advertising, sponsored content, or promotional material displayed on the website, including accuracy, claims, or offers made by Advertisers;
  • Any decisions made or actions taken by Users based on such advertising or promotional material.

5.6 Informational Purpose Only:

All references to “private healthcare,” “aesthetic,” or “surgical” Services on this website describe the nature of the Services listed, not Endora Health’s own activities. Endora Health operates purely as a lead generation and informational platform.

6. Limitation of Liability

6.1 Maximum Legal Protection

To the fullest extent permitted by law, Endora Health, its director, agents (which may include employees), contractors, and affiliates shall not be liable for any loss, damage, cost, or claim — whether direct, indirect, incidental, consequential, or punitive — arising out of or in connection with:

  • Use of, or inability to use, the website, its content, or forms;
  • Submission, transmission, storage, or publication of information by Users or Services;
  • Communication, consultation, booking, or interaction between Users and any Service;
  • Any Treatment, Procedure, or product (including surgical, non-surgical, aesthetic, or medicinal);
  • Any reliance placed on information published on the website;
  • Technical failures, data loss, website downtime, or system errors;
  • Acts, omissions, or representations of third-party Services or advertisers.

6.2 No Indirect or Consequential Liability

Endora Health shall not be liable for any loss of profit, revenue, goodwill, opportunity, or anticipated savings, or for any indirect or consequential loss, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise.

6.3 No Liability for Third-Party Acts

Endora Health is not responsible for the acts, omissions, negligence, representations, warranties, breaches, or misconduct of any Service, advertiser, or third party featured or linked to on the website.

6.4 Data and Communication Disclaimer

Endora Health makes reasonable efforts to maintain secure data handling. However, Users acknowledge that internet transmissions can never be guaranteed to be completely secure or error-free, and Endora Health shall not be liable for any unauthorised access, data corruption, or loss occurring during electronic transmission.

6.5 Exceptions

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by Endora Health’s negligence;
  • Fraud or fraudulent misrepresentation; or
  • Any liability which cannot legally be excluded under the laws of England and Wales.

6.6 “As Is” Basis

The website and its services are provided “as is” and “as available”, without warranties of any kind, whether express or implied. Endora Health expressly disclaims all warranties regarding availability, functionality, completeness, accuracy, reliability, or fitness for a particular purpose.

7. Data Protection

7.1 Compliance with UK GDPR

Endora Health collects, stores, and processes personal and health data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and its Privacy Policy, available at www.endorahealth.co.uk/privacy-policy.

By using the website, submitting any form, or interacting with Services, Users and Services acknowledge and consent to the processing of their data in line with these policies.

7.2 Lawful Basis for Processing

Endora Health processes personal and health data on the following bases:

  • Consent: Users provide explicit consent when submitting booking, enquiry, or consultation forms.
  • Legitimate Interests: To operate, maintain, and improve the website and platform, including facilitating bookings with Services, follow-ups, and analytics.
  • Performance of a Contract: Where applicable, to manage listings, consultations, bookings, and interactions between Users and Services.

7.3 Booking and Enquiry Forms

When a User submits a booking or enquiry form on the Endora Health website, Endora Health may:

  • Collect and store personal and health information submitted on the form, including name, address, date of birth, mobile number, email address, chosen procedure, selected Service(s), and any multi-quote preferences.
  • Share submitted information with the selected Service(s) to arrange consultations, quotations, or Treatments.
  • Request and receive information back from Service(s) regarding appointments, Treatment details, pricing, and whether the User proceeded with the Treatment.
  • Share submitted information with multiple Services if the User opts for a multi-quote request, in order to obtain quotations and provide options to the User.
  • Contact Users regarding their booking and Treatment with Services, including updates, reminders, courteous follow-up, or optional feedback. Users also consent to the collection and processing of identifiable information about their treatment journey from Services. This information may be used for operational purposes, platform analytics, and to provide anonymised or aggregated insights to participating Services. No marketing communications will be sent without the User’s explicit consent. Users may request access, correction, or deletion of their data at any time.
  • Use the information for administrative, operational, legal, and record-keeping purposes, including maintaining accurate records of interactions, bookings, and communications.

Important Note: While Services are required to process data in compliance with applicable law and share relevant information back with Endora Health, Endora Health cannot guarantee or be held responsible for any processing or handling of the data by the Service(s). Users are encouraged to review each Service’s own privacy policy, terms and conditions, and relevant policies before proceeding.

Lawful Basis for Processing:

  • Personal and health data is processed on the basis of explicit User consent provided by submitting the form.

User Confirmation:

By submitting a booking or enquiry form, Users confirm that:

  • All information provided is true, accurate, and given voluntarily;
  • They are submitting the information for themselves or with proper consent from the individual concerned;
  • They understand and agree that their information may be collected, stored, shared with Service(s), and used for follow-up, multi-quote requests, or related communications;
  • They are aged 18 or over.

Security and Compliance:

  • Endora Health stores all information securely and implements appropriate measures to prevent unauthorised access, loss, or disclosure.
  • Services receiving User data must process it in full compliance with UK GDPR and applicable data protection laws, and may only use the information for purposes directly related to the User’s booking or enquiry.

7.4 Service Onboarding and Data Handling

When a Service submits onboarding or listing information:

  • They consent to Endora Health storing and publishing the information for listing, marketing, and operational purposes.
  • Services receiving User data must handle it in full compliance with UK GDPR and applicable data protection laws.
  • Services may use User data only to respond to enquiries, arrange consultations, provide quotations, and fulfil booked Treatments.
  • Services must share relevant information back with Endora Health, including appointment details, Treatment details, pricing, and whether the User proceeds with the Treatment.
  • Services may not use or store User information for unauthorised marketing, resale, or unrelated purposes.
  • Services must retain User information only for as long as necessary to fulfil the purposes above, after which it must be securely deleted or anonymised.
  • Services must implement appropriate technical and organisational measures to protect User information from unauthorised access, disclosure, alteration, or loss.
  • No marketing communications will be sent without explicit consent.
  • Services may request access, correction, or deletion of their data at any time.

7.5 Data Accuracy and Updates

  • Users and Services are responsible for ensuring that all submitted information is accurate, complete, and up to date.
  • Services must promptly notify Endora Health of any material changes to their published information (e.g., pricing, location, regulatory rating, or Treatments offered).

7.6 Security Measures

Endora Health implements reasonable and proportionate security measures to protect personal and health information from unauthorised access, disclosure, alteration, or destruction. However, no electronic transmission or storage system is completely secure, and Endora Health cannot guarantee absolute security.

7.7 Data Retention

  • Personal and health data will be retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
  • After this period, data will be securely deleted or anonymised.
  • Right to Deletion: Users can request that their information be deleted at any time, and Endora Health will securely delete or anonymise the data unless retention is required by the law.

7.8 Data Breaches

In the unlikely event of a data breach, Endora Health will act in accordance with UK GDPR requirements, including:

  • Assessing the breach and its potential impact;
  • Notifying affected individuals where required;
  • Reporting to the Information Commissioner’s Office (ICO) where applicable;
  • Taking reasonable steps to prevent recurrence.

7.9 No Sale of Personal Data

Endora Health does not sell, rent, or trade personal or health data under any circumstances.

8. Intellectual Property

8.1 Ownership of Original Content:

All original content created by Endora Health, including text, graphics, design elements, branding, and layout, is the intellectual property of Endora Health or its licensors and is protected by copyright and related laws.

8.2 Third-Party and Submitted Content:

Some information, images, or materials displayed on the website are provided by third parties, stock media libraries, or submitted by Services. Endora Health does not claim ownership of such materials but holds a valid license or right to use and publish them.

8.3 Restrictions on Use:

Users may not copy, reproduce, distribute, or exploit any website content (including listings, designs, or data) for commercial purposes without prior written consent from Endora Health or the respective rights holder.

8.4 Branding and Logos:

The Endora Health name, logo, and associated branding are the property of Endora Health and are protected under copyright and other applicable intellectual property laws. Users may not use these brand elements without written permission.

9. Submissions and Communications

9.1 Acceptance of Terms:

By submitting any form, Users and Services confirm that they have read, understood, and agree to be bound by these Terms and Conditions.

9.2 Communications:

Any communications sent to Endora Health, including enquiries, forms, or messages, may be stored, processed, and used in accordance with these Terms (www.endorahealth.co.uk/terms-and-conditions) and the Privacy Policy (www.endorahealth.co.uk/privacy-policy) and for purposes of responding to, verifying, or following up on the submission.

9.3 Acknowledgement of Policies:

By submitting any form or communication, Users and Services acknowledge and accept the Privacy Policy (www.endorahealth.co.uk/privacy-policy) and Cookie Policy (www.endorahealth.co.uk/cookie-policy), which form part of these Terms.

9.4 Accuracy and Consent:

Users and Services confirm that all submitted information is accurate, truthful, and provided voluntarily, without coercion.

10. Termination

10.1 Website Access and Listings:

Endora Health may, at its sole discretion, remove or suspend any listing, form submission, content, or User/Service account, temporarily or permanently, with or without notice.

10.2 No Liability:

Users and Services acknowledge and agree that Endora Health shall not be liable for any loss, damage, or consequences arising from such removal, suspension, or termination.

10.3 Compliance:

Endora Health reserves the right to terminate access or remove content if it reasonably believes that a User or Service has breached these Terms, submitted false or unlawful information, or acted in a way that may harm Endora Health, other Users, the public, or Services.

10.4 Survival:

Clauses relating to liability, intellectual property, data protection, and indemnity shall survive any termination or removal of access or content.

11. External Links

11.1 Third-Party Websites:

The website may contain links to third-party websites or resources. These links are provided for convenience only.

11.2 No Control or Endorsement:

Endora Health does not control, endorse, or guarantee the content, accuracy, or practices of any third-party sites. Users and Services access these links at their own risk.

11.3 No Liability:

Endora Health shall not be liable for any loss, damage, or consequences arising from the use of, reliance on, or interaction with any third-party websites or services.

12. Indemnity

12.1 User and Service Responsibility:

Users and Services agree to indemnify, defend, and hold harmless Endora Health, its affiliates, officers, agents (which may include employees), and contractors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

  • Use of the website or reliance on its content;
  • Submission of false, misleading, unlawful, or incomplete information;
  • Interaction with any Service, including bookings, consultations, or Treatments;
  • Breach of these Terms, applicable laws, or regulations;
  • Violation of intellectual property, privacy, or data protection rights of any third party.

12.2 Scope:

This indemnity applies regardless of whether the claim arises from direct, indirect, or consequential loss, except to the extent prohibited by law.

13. Force Majeure

13.1 Definition:

Endora Health shall not be held liable or deemed in breach of these Terms for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control, including, but not limited to:

  • Natural disasters, fire, flood, earthquake, or severe weather;
  • Acts of war, terrorism, riots, civil disturbance, or governmental actions;
  • Technical failures, cyberattacks, internet or telecommunications outages;
  • Strikes, labour disputes, or other industrial action;
  • Unavailability or failure of any Service or third-party provider.

13.2 Effect on Obligations:

During a Force Majeure event, Endora Health’s obligations shall be suspended for the duration of the event.

13.3 Notification:

Endora Health will use reasonable efforts to inform Users and Services of the occurrence of a Force Majeure event and any expected delays in service.

14. Governing Law and Jurisdiction

14.1 Governing Law:

These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 Jurisdiction:

Users and Services agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising out of or in connection with these Terms.

14.3 Legal Compliance:

Nothing in these Terms limits Endora Health’s right to seek injunctive or other equitable relief in any jurisdiction where a breach or threatened breach occurs.

14.4 Dispute Resolution:

Users and Services agree to first attempt to resolve any dispute, claim, or disagreement arising from these Terms or the use of the website by contacting Endora Health directly. Only if a dispute cannot be resolved within a reasonable time through this process may the parties pursue legal remedies.

15. Changes to Terms

15.1 Right to Update:

Endora Health may update these Terms at any time.

15.2 Notification via Website:

Material changes will be notified to visitors (including Users and Services) via a prominent banner or notice displayed on the website for a reasonable period (at least 7–14 days). The notice will link to the updated Terms.

15.3 Acceptance of Updated Terms:

Continued use of the website, submission of forms, or engagement with Services after the notice has been displayed constitutes acceptance of the updated Terms.

15.4 Accessibility:

The most recent version of the Terms will always be accessible via a link in the website footer.

16. Contact

For questions regarding these Terms, contact:

Endora Health

Email: admin@endorahealth.co.uk